Assessor Resource

PUAPOLGD013A
Develop productive working relationships

Assessment tool

Version 1.0
Issue Date: May 2024


This unit addresses the knowledge and skills required to build and maintain effective working relationships with a range of internal and external stakeholders.

It involves engaging stakeholders in the development of new ideas; modelling professional integrity; developing trust and confidence through the use of effective interpersonal skills, the prompt resolution of issues raised and keeping stakeholders informed; and maintaining effective networks with key people in relevant agencies.

This unit covers the competency required to develop and maintain productive working relationships in external and internal environments so that the work teams/groups can achieve planned outcomes that reflect community needs.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

develop effective and sound internal and external relationships which facilitate the achievement of planned outcomes.

Consistency in performance

Competency should be demonstrated over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or an environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered in the workplace, including coping with difficulties, irregularities and breakdowns in routine.

Specific resources for assessment

There are no specific resource requirements for this unit.

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicate and negotiate with colleagues, supervisors and subordinates

counsel and mentor colleagues

monitor work performance, formally and informally

motivate, lead and direct individuals/teams

network

overtly display professionalism in all day-to-day work activities

respond to the concerns of individuals and work teams

Required Knowledge

general and/or specialised policing tasks as appropriate to area of supervision

goal setting

jurisdictional laws

mentoring/coaching/developing others

organisational corporate goals, plans and strategies

organisational policies and guidelines (that is, established gazetted or implied guidelines for professional policing practice) covering operational safety issues/practices

principles of networking

professionalism as expressed through an organisation's codes of ethics/codes of practice

recognising individual differences

relevant policies and procedures, in particular those related to work practices

rostering and workplace agreements, and disciplinary procedures

strategies to motivate and promote working relationships

work performance review processes and mechanisms

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Networks may be internal or external to the organisation and/or the workplace and could include links with:

Community groups/individuals

Internal departments/sections

Local businesses

Local disadvantaged support groups

Stakeholders may include:

External (government/non-government agencies, local community services including ethnic communities and groups, businesses, individuals)

Internal (colleagues, supervisors, other police personnel)

Information and ideas may be derived from:

Colleagues

Community groups

Community information

Computer information systems

Departmental information

Internal and external intelligence

Local/national/international media

Offers to establish new community policing ventures

Other organisations

Passing on of information/feedback on community response to team's presence/actions

Provision of intelligence regarding local activities

Requests for specialised assistance

Suggestions for new ways to tackle local issues

Team members, self, other policing personnel

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communication is established with internal/external stakeholders and their needs are identified 
Information and ideas are conveyed and received in a manner which is sensitive to social and cultural diversity 
Input from others is sought in developing new ideas 
Regular consultation is undertaken with a range of internal and external stakeholders 
Interpersonal styles and methods are used in line with the social, work and cultural environment 
Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution 
Productive working relationships are maintained with stakeholders in relevant agencies, services and/or community groups 
Concerns held by other agencies are addressed positively, honestly and respectfully 
Contact with other agencies is maintained according to terms agreed to by the relevant stakeholders 
Outcomes of consultation are made known to stakeholders 

Forms

Assessment Cover Sheet

PUAPOLGD013A - Develop productive working relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAPOLGD013A - Develop productive working relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: